I monitor your site daily to give you peace of mind that your website software is always up to date.
I’ll ensure that there are secure backups so your site can be restored quickly if anything goes wrong.
How many support requests do I get?
As many as you need. Each support level is given a set numbers of hours of work. I do my own time-tracking and will provide my time sheets to you on request. If, in any billing period we get close to using up your time, I will let you know. My goal is to always keep you fully informed about your account with me.
How do you manage updates and monitoring?
I install a small piece of software to your WordPress website and use that to monitor your site and handle the updates. These checks are done daily. There are other automated checks that I do that alert me if something is wrong with your site. If I get an alert, I go check it out and fix the problem. If it is nothing serious, I’ll just sort it out quickly. For bigger issues, I’ll keep you informed and work with you on the resolution.
Can I change my plan?
Yes. If you feel you need more hours or want to adjust to a lower plan, just let me know. Alternatively, I do offer additional hours at the rate of $75/hour when you have a pressing need that goes beyond work completed within your service plan.
Can I cancel my account with you?
While I would hate to see you go, you can cancel at anytime. No questions asked, no hard-sell to stay.